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  Salesforce CRM (Customer Relationship Management) has changed the approach to handling customer-related interactions, sales, and customer information. It is one of the most extensive CRMs and is among the best, and it is extremely important to understand Salesforce CRM for organizations that seek to enhance general performance and upgrade client satisfaction. In this guide, you will discover what you need to know about Salesforce CRM and the features that can make it work for you. What is Salesforce CRM? Salesforce CRM is a web application that enables an organization to interact with its existing and potential clients. It provides them with tools that automatically sell, listen, and create unique customer experiences. With options like lead management and auto email marketing combined with sophisticated reporting tools, Salesforce CRM provides a simple flow through the business processes so the business can focus on establishing strategic associations with the customers. Key Fea...

  Introduction: Identifying the Need for AI in IT Operations   In the current digitally-driven world, companies can’t afford to remain in a static state. The requirements for IT professionals are increasing and users are demanding quicker solutions and seamless experience. ServiceNow IT Service Management (ITSM) has been an unwavering platform for managing every aspect of IT tasks to more complex operations. However it is the process of integrating Artificial Intelligence (AI) to  ServiceNow ITSM  will be the point at which the transformation really takes off. ServiceNow ITSM powered by AI ServiceNow ITSM offers more than automation. it also provides more predictive insight and a faster resolution of tickets and more efficient workflows that can satisfy today’s business requirements. The trend towards AI-driven business transformation doesn’t just apply to IT service desks. ServiceNow Customer Service Management (CSM) also reaps the benefits of these technological ad...